Last updated: 9th August 2025

This Privacy Policy describes how Ascend Visuals (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ascendvisuals.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the revised policy on this page and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information about you from different sources depending on how you interact with us. In addition to the uses described below, we may use your information to:

• Communicate with you
• Provide our Services
• Comply with legal obligations
• Enforce our terms of service
• Protect our rights and the rights of our users

What Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide:

• Contact details (name, address, phone number, email)
• Order details (billing/shipping address, payment confirmation, email, phone number)
• Customer support content (information shared when contacting us)

If you choose not to provide certain information, some Services may be unavailable to you.

Information Collected Automatically (Cookies & Analytics)

We automatically collect certain information (“Usage Data”) through cookies and similar technologies, such as:

• Device type and browser
• IP address
• Pages visited and actions taken
• Referring websites and search terms

We use this data to improve our Site, ensure security, and better understand user behavior.

You can control cookies through your browser settings. Please note that disabling cookies may limit certain features of the Site.

Information from Third Parties

We may receive information from:

• Website hosting providers
• Payment processors (for order fulfilment)
• Analytics and marketing tools integrated into our site
• Email marketing services (if you sign up to our mailing list)

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders
• Manage your account
• Respond to enquiries and support requests
• Send relevant marketing and promotional messages (where permitted)
• Personalise your website experience
• Improve and secure our Services
• Detect and prevent fraud

How We Disclose Personal Information

We may share your information:

• With service providers (e.g., web hosting, payment processing, analytics, email marketing)
• With business and marketing partners (where consent is given)
• To comply with legal obligations
• To protect our rights, property, or safety
• In connection with a business transaction (e.g., sale, merger)

We do not sell your personal information.

User-Generated Content

If you post public content (e.g., reviews, comments), it may be visible to anyone and could be used by others. Please use caution when sharing personal information publicly.

Third-Party Websites and Links

Our Site may contain links to external websites. We are not responsible for the privacy or security practices of these third parties.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect their information. If you believe a child has provided us with personal data, please contact us to request deletion.

Security and Retention

We use reasonable security measures to protect your data, but no system is completely secure. We retain your information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Receive a copy of your data
• Restrict or object to certain processing
• Withdraw consent (where applicable)
• Manage marketing preferences

You can exercise these rights by contacting us at: [email protected]

We will not discriminate against you for exercising your rights.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: [email protected]