Last updated: 9 August 2025
This Privacy Policy describes how Ascend Visuals collects, uses and discloses personal information when you visit this website, use our services or communicate with us.
By using our services, you agree to the handling of information described in this policy. If you do not agree, please do not use the services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the revised policy on this page and update the date above.
How We Collect and Use Your Personal Information
We collect personal information depending on how you interact with us. We may use it to communicate with you, provide our services, comply with legal obligations, enforce our terms and protect our rights and users.
Information You Provide Directly
- Contact details, including your name, address, phone number and email
- Project and order details
- Files, references and information shared through an enquiry
- Customer support correspondence
Information Collected Automatically
With your permission, analytics tools may collect usage data including device and browser type, IP address, pages visited, actions taken, referring websites and search terms. Essential cookies support core website functions. You can choose whether analytics cookies are used through the cookie banner.
Information from Third Parties
- Website hosting providers
- Analytics and marketing tools used with consent
- Email and form delivery services
- Other service providers needed to fulfil your project
How We Use Your Personal Information
- Respond to enquiries and provide quotes
- Deliver and manage projects
- Send relevant updates where permitted
- Improve and secure our services
- Detect and prevent fraud or misuse
How We Disclose Personal Information
We may share information with service providers that help us operate the website and deliver our services, when required by law, to protect rights and safety, or in connection with a business transaction. We do not sell your personal information.
Files Submitted Through Forms
Reference files submitted with an enquiry are used only to review and respond to that enquiry or deliver requested services. Please do not upload confidential material unless an NDA or other suitable agreement is already in place.
Third-Party Websites and Links
Our site may contain links to external websites. We are not responsible for the privacy or security practices of those third parties.
Children’s Data
Our services are not directed at children and we do not knowingly collect their information. Contact us if you believe a child has provided personal data.
Security and Retention
We use reasonable security measures to protect personal data and retain information only for as long as necessary to provide services, comply with legal obligations and resolve disputes.
Your Rights
Depending on your location, you may have rights to access, correct or delete your information; receive a copy; restrict or object to processing; withdraw consent; and manage marketing preferences.
- To exercise your rights, email support@ascendvisuals.co.uk.
Contact Us
For questions about this policy or how your information is handled, email support@ascendvisuals.co.uk.